Very helpful employees. They are knowledgeable about the products a services they offer and explained my options very well.
We took advantage of there trade in program which will pay $650.00 dollars per phone to switch from Verizon to AT&T. The person at the time taking care of us name was Bill. He was the store manager at the time. Bill had Verizon send over the our statement showing what the cost of each phone would take to get out each of them. Great news they fit under the 650.00 mark so we proceeded with getting our new phones. All six of them. The process took two days due to Bill having trouble switching service from Verizon to them (AT&T). He said that the tablet does this all the time.
Well I’m still hanging guys.
Thanks
I would not suggest anyone doing business with this store or any of the other stores owned by Billy Reffitt.
A month later a bill shows up in the amount of $3600.00 from Verizon. I have contacted the store trying to get some type of help. I have talked with Mike, “salesmen” as well as Tommy, new “manager” of the store and have had zero success with them. This has been going on for 5 months. I asked Tommy for his bosses name and phone number and all he would tell me is his name was Nate but would not give me his phone number. I asked Tommy if he could have Nate give me a call, so I can find out where we stand. Still no call from Nate or anyone else at the store.
They would tell me, in the many times that I would call them, don’t worry we will take care of the problem they where aware of it and working on it and they would never leave a customer hanging like this.
The guys there go above and beyond to help you. I will recommend this store to everyone I know. From the district manager the store manager and the hourly employees they all treat you like a family and will go above and beyond to make sure you happy when you leave.
Nate or Billy Reffitt, if you happen to see this post and care about your customers please get with your staff and they can give you my information. They are very aware of me and my situation.
Very Disappointed Customer
District manager Thomas Holt very helpful and straightening out my complicated bill. The process took over an hour but he took the time.
"Mike Meliski" Hope i spelled the name correctly. Even though Mike wouldn;t cause a monetary benefit for himself. He helped my friend a Army vet serving in Korea. Mike helped set up his internet. At&t I would highly suggest a raise for Mike. This guy is sharp and would be a great asset to another competitor (or company). Excellent job Mike! Thanks Tom 1980's Army Vet
At T Authorized Retailer is a US Electronics Store based in Marshall, Michigan. At T Authorized Retailer is located at 15869 W Michigan Ave, Marshall, MI 49068, USA.
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